FAQ: Remote Print

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FAQ: Remote Print

Q1: How do I add another printer to my Epson Connect account?

A: Please follow these steps:

1. Install the product's software using the CD that came with it.
2. Do one of the following:
- If you see the window below, click Next.

- If you see the window below, make sure the box next to Epson Connect Email Print is checked, then click Next.

3. Select the printer you're setting up, then click Next.

4. Select Printer Registration, then click Next.

5. Read the License agreement and privacy statement, click Agree if you agree, then click Next.
6. Click OK when you see the window below.

7. Click Sign In.

6. Enter your Username and Password, then click Sign In.

When you see the printer's email address window, the printer is now registered to your Epson Connect Email Print account.

Q2: How do I enable Epson Connect for my printer (Windows)?

Install and run the Epson Connect Setup tool. Allow access to Epson Connect through your firewall, if you use any.

Select the printer which you want to connect to Epson Connect.

Select “Printer Registration”

Agree to the license agreement

Click OK to print the registration sheet

Printer registration in progress

The confirmation sheet is printed out. It contains your printer’s unique email address and a QR code is provided for you to easily copy the email address.

Now you have to either register for a new account, or sign in with an existing account.

Setup is done.

To manage your printers, you can log in to www.epsonconnect.com using the User ID and password created earlier on.

Printer is added to the list.

Q3: How do I enable Epson Connect for my printer (Mac)?

A:
Download and install the Epson Connect Setup tool.

Run the Epson Connect Setup Tool.

Select the printer which you want to connect to Epson Connect.

To register the printer, choose "Printer Registration".

Agree to the license agreement.

Click "Ok" to confirm the printer registration.

Printer registration in progress.

Upon successful registration, a confirmation email is sent to you and a sheet is printed out. It contains your printer’s unique email address and a QR code is provided for you to easily copy the email address on mobile devices.

You can choose either register for a new account, or sign in with an existing account to add the printer.

Printer is successfully setup. Now you can print to the printer using email address.

To manage your printers, you can log in to www.epsonconnect.com using the User ID and password created earlier on

Q4: How do I print from my PC to an Epson Remote Printer?

A: 1. If you have not set up an Epson Connect account, see Epson Connect Printer Setup for instructions

2. Go to Epson Support and navigate to Drivers & Downloads for your product
(http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp)

3. Click Drivers to expand the window.

4. Select Download next to Remote Print Driver and follow the instructions to install the remote print driver.

5. When you see the screen below, select EPSON Remote Print and click OK.

6. Select a language and click OK.

7. Enter the printer's email address.

8. If you receive a message about an access key, the printer owner can provide this information to you. The remote print driver will now appear in your list of printers.

When you are ready to print, select the remote print driver from your software (File > Print > Remote Print driver).

Q5: What is the difference between Email Print and Remote Print?

A: Email Print allows printing of photos and documents from anywhere simply by sending an email to the printer's email address using any device which is able to send an email. You can set the printer to print the email with the attachments or only the attachments.

Remote Print allows you to print over the Internet right to your printer. The Remote Print printer driver will connect your PC (Windows only) or mobile device (iOS or Android devices with iPrint4) using your printer's unique email address.

How to print using Remote Print
From PC:
Open your document, select File --> Print, next select the Remote Print driver from the list. You can also make printer settings using the remote printer driver.

From Mobile Device:
1. Add the printer to iPrint (installed on your mobile device) using "Remote" and entering the printer's email address.
2. Select this printer.
3. Print the photo or document using iPrint to this printer.

Note: For a list of supported printers, please refer to our Epson Connect Compatibility table

Q6: How do I cancel a Remote Print job?

A: Follow these steps

     1st : Using iPrint app or Remote Print Driver, select "Print Records" under the Maintenance menu.
     2nd : Press the cancel button next to the print job.
         - Owners of the printer are able to use the Epson Connect user page to cancel the print job.

Q7: How do I view the status of Remote Print?

A:Using iPrint app or Remote Print Driver, select "Print Records" under the Maintenance menu.

- Owners of the printer can view the status using the Epson Connect user page.

Q8: Unable to use Print Preview.

A:There are several reasons and solutions to this problem:

     - Your mobile device or computer is not connected to the internet. Please connect your device or computer to the internet.

     - The Epson Connect server may be busy. Please try again later.

     - Remote Print service is disabled. Enable Remote Print through the Epson Connect user page.

     - The Remote Print Access Key had been changed. Please obtain the new access key from the printer owner.

     - The Epson Connect service is under maintenance. Please try again later.

Q9: Unable to use Remote Print.

A:There are several reasons and solutions to this problem::

     - Your mobile device or computer is not connected to the internet. Please connect your device or computer to the internet.

     - The Epson Connect server may be busy. Please try again later.

     - Remote Print service had been disabled. Enable Remote Print using the Epson Connect user page.

     - The Remote Print Access Key had been changed. Please obtain the new access key from the printer owner.

     - The Epson Connect service is under maintenance. Please try again later.

Q10: Printing quality varies between Local connection mode and Remote connection mode using the iPrint app.

A: The iPrint app processes the print jobs differently when using Local connection or Remote connection. If you use iPrint in Local connection mode, iPrint will process the print job, then output to the printer. If you use iPrint in Remote connection mode, the print job will be sent to the Epson Connect server for processing and then output to the printer.

If an excel file is sent for printing:
In Local connection mode, the first worksheet of the spreadsheet will be printed.
In remote connection mode was used, the current active worksheet will be printed.

Q11: Printing quality is different when using iPrint compared to the Mac.

A: For iWork files or web pages, iPrint will process the print job, therefore the print quality may be different from using the Mac printer driver.